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質問 # 24
For optimal usability and adoption, a solution must do what. (Selectall that apply)
- A. Provide both online help and hard copy reference materials toassist users at all times.
- B. Provide value so users perceive it as a valuable spending of their time.
- C. Be easy to use so users can easily enter data and find information.
- D. Have trusted data.
- E. Be easy to change through a change ma
- F. Be inexpensive so users don't worry about the bottom line when using the application.
正解：B、C、D、E
質問 # 25
Service Reps at Universal Containers complain that the Case Feed in the Lightning Service Console has too many entries and is hard to use. Which option should a Service Consultant recommend to improve the Case Feed usability?
- A. Use case feed Filters to organize entries
- B. Use Compact Case Feed to hide entries
- C. Case Feed Private Sharing to hide entries
- D. Use Comments instead of Case Feed entries
正解：A
質問 # 26
The admin at Cloud Kicks needs to understand the adoption of Salesforce Files and multi-factor authentication.
What should a consultant recommend analysing adoption?
- A. Review the Setup Audit Trail.
- B. Run the Salesforce Optimizer.
- C. Create a report for the Login History object.
- D. Open the Lightning Usage App.
正解：B、D
質問 # 27
Cloud Kicks wants sales representatives to be able to share key documents directly with customers who are not Community users. Which Salesforce feature satisfies this requirement?
- A. Attachments
- B. Chatter links
- C. Documents
- D. CRM Content
正解：D
質問 # 28
What are the benefits of enabling territory management? Choose 3 answers
- A. Ability to generate account sharing rule based on territory membership
- B. Ability to expand private sharing model using account criteria
- C. Support to complex and frequently changing sales organization
- D. Ability to include opportunity in more than one record.
- E. Support for multiple forecast per user based on territory membership
正解：B、C、E
質問 # 29
A Consultant is implementing a new Sales Cloud instance for Cloud Kicks that has a public sharing model for Accounts. Different sal.. Accounts that create a multi-level Account Hierarchy. Cloud Kicks needs to see the total number of closed won Opportunities and the.. in the hierarchy when viewing a parent Account.
Which recommendation will meet this viewing requirement?
- A. Configure Apex to update a custom field on the parent Account with the total value of won Opportunities from..
- B. Create a Roll-up Summary field on the parent Account, displaying the total value of won Opportunities from t..
- C. Configure a link on the Account that will open a list view showing the total value of open Opportunities for all..
- D. Create a workflow rule to update the custom field on the parent Account, displaying the total value of won Op.. Accounts.
正解：C
質問 # 30
Universal containers use forecasts and closes business monthly, and it needs to store the details of open
opportunities weekly. The sales management team wants to analyze how the sales funnel is changing
throughout the month. What should a consultant recommend to meet this requirement?
- A. Create an analytic snapshot to run daily and store the results in a custom object.
- B. Schedule a custom forecast report to run daily and store the results in a custom report folder.
- C. Schedule a custom forecast report to run weekly and store the results in a custom report folder
- D. Create an analytic snapshot run weekly and store the results in a custom object
正解：D
質問 # 31
Universal publications are a publishing house that sells online subscriptions for its leading magazine.
Customers can make a single Payment, or set up to pay weekly, monthly or quarterly. Universal Publications
wants to use opportunities to track and report on these subscription deals. What should a consultant
recommend to meet this requirement?
- A. Enable schedules on opportunity object.
- B. Use contracts with a lookup to opportunity object.
- C. Enable schedules on product object.
- D. Use assets with a lookup to opportunity object.
正解：D
質問 # 32
An outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible scheduling. Which support channel requires the smallest amount of agent work time?
- A. Web to case
- B. Webself service
- C. Chat
- D. Email to case
正解：B
質問 # 33
Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to know which territory has the most closed deals in a month. The territory hierarchy has three branches with child territories, with forecast managers assigned to a few of them. Which two actions can forecast managers perform? Choose 2 answers
- A. They can share their forecast with any Salesforce user.
- B. They can see all of their territory forecast in a single-page summary view.
- C. They can share their forecast with any external user.
- D. They can share their summary view with any Salesforce user.
正解：A、B
質問 # 34
CORRECT TEXT
What happens if you change a private group to public in Chatter?
正解：
解説：
If
you change a private group to public, updates and files are visible to all users, all pending requests to join the group are accepted, and anyone can join the group.
質問 # 35
Universal Containers has configured salesforce to store all individual consumer contact under a single account called "Consumer". The consumer business has grown to more than 500,000 Contacts. Mass update are no longer completed within the defined maintenance timeframe and an increased number of errors are being reported. What should consultant recommend to improve system performance? Choose 2 answers
- A. Add an index to the account field on the contact object
- B. Ensure that no single account has more than 10000 contacts
- C. Removes the account assignment for all objects
- D. Enable person account and migrate the data
正解：B、D
質問 # 36
Which of the following are the main challenges that affect Sales Rep productivity? (Select all that apply)
- A. Having to create reports manually
- B. Difficulty in keeping client data current
- C. Lack of motivation
- D. Not enough leads from marketing
- E. Tedious data entry process
- F. Difficulty in finding information
正解：A、B、E、F
質問 # 37
Universal Containers determines that opportunities are taking longer to close than in the past.
Which action should the management take to determine the reason behind the additional time to close?
Choose 3 answers
- A. Evaluate whether lead conversion rates have decreased over the time
- B. Evaluate whether the complexity of deals have changed over the time
- C. Examine user logins rates & activity on open opportunity records
- D. Review the budget allocated to marketing campaigns
- E. Build a dashboard to display opportunity stage duration
正解：B、C、E
質問 # 38
The Universal Containers management team wants to help sales reps determine the nght time to contact prospects.
What should the consultant recommend to meet the requirement?
- A. Create a formula field to determine the prospects time zone.
- B. Configure Einstein Lead Scoring to determine the best time to make contact.
- C. Enable Email Tracking with reporting and activity timeline.
- D. Implement Sales Dialer and begin cold calling leads to request availability.
正解：C
質問 # 39
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