PDF問題（2023年最新）実際のSalesforce User-Experience-Designer試験問題
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質問 # 16
What are two benefits of inclusive design?
Choose 2 answers
- A. Tailoring a solution to one type of user
- B. Extending access to more users
- C. Removing the need for 508 compliance
- D. Reducing friction for users in achieving their goals
正解：B、D
解説：
Explanation
Inclusive design is a practice of designing products, services, and experiences that are accessible and usable for as many people as possible, regardless of ability, age, gender, race, language, or culture. By incorporating inclusive design practices, you can extend access to more users and reduce friction for users in achieving their goals. Salesforce provides more information on the benefits of inclusive design here: https://www.salesforce.com/blog/2020/11/what-is-inclusive-design.html.
質問 # 17
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.
The service representatives work on multiple support cases hour, accessing them via queues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?
- A. More than one detail item can be open at a time.
- B. Service representatives with lower resolution monitors will have a better user experience.
- C. Multiple subtabs can be beneath a single parent record.
- D. A split list of records and individual record detail can see on the same screen.
正解：C
質問 # 18
A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototype such as based components, tokens, design patterns.
Which tool to install should need?
- A. Lightning Design system Zip
- B. Sketch plugin
- C. Lightning Design system Unmagaged Package
- D. SLDS Validator
正解：B
質問 # 19
Cloud kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements.
Which three considerations should be made to improve the visual hierarchy of the page?
Choose 3 answers
- A. Continuity keep all typeface the same size
- B. Grouping proximity and common regions
- C. Color and contract, saturation between the elements
- D. Scale using relative size to signal importance
- E. Proportion, keep all element a similar size
正解：B、C、D
質問 # 20
A UX Designer has been asked to optimize a Lightning app for screen reader-assisted accessibility.
How should the page be optimized?
- A. Stack components on the same page.
- B. Use accordions to organize components.
- C. Place components in adjacent tabs.
- D. Switch to a Lightning Console layout.
正解：B
解説：
Explanation
Accordions are collapsible sections that can be used to separate different content areas. By using accordions, users can quickly navigate through the page and easily find the content that they need. The use of accordions also ensures that screen readers can access the content within each section, reducing the need for additional navigation. Additionally, a Lightning Console layout can be used to organize components, but this layout is optimized for customer service agents and not necessarily for screen reader users. Placing components in adjacent tabs or stacking them on the same page can make the page difficult to navigate and can make it difficult for screen readers to understand the page. For more information, see the Salesforce Accessibility Guide (https://help.salesforce.com/articleView?id=accessibility_overview.htm&type=5).
質問 # 21
Sales managers want their team members to help each other close Opportunities. The Opportunity and Account organization-wide defaults are private. To grant Opportunity access to sales reps on the same team, owner ship-based sharing rules were created for each team.
What is the side effect of this approach?
- A. All sales reps will have Read access to Accounts for all Opportunities.
- B. Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned by then team members.
- C. All sales reps will have Read access to all Accounts.
- D. Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members.
正解：D
質問 # 22
A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.
Which technique should be used?
- A. Card Sorting
- B. Tree Testing
- C. User Test
- D. Cognitive Walkthrough
正解：A
質問 # 23
Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?
- A. Wireframes
- B. User Personas
- C. User Journeys
- D. Storyboards
正解：B
質問 # 24
The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes.
How should they efficiently find the correct fields?
- A. Make sure the required field names are added to the top-of-page error message.
- B. Replace the top-of-page validation with two field validations, assigning the respective fields.
- C. Replace the validation rule with help text informing the business requirement.
- D. Remove the validation rule completely and provide training about order changes.
正解：A
質問 # 25
A UX Designer is asked to design a new application built on Salesforce.
What should be their first step?
- A. Become familiar with the Salesforce Lightning Design System (SLDS) component blueprints.
- B. Design a series of custom web component for the app.
- C. Create branding sets for each audience using Experience Builder.
- D. Find and review relevant AppExchange packages.
正解：A
質問 # 26
A UX Designer needs to restyle a Lightning Experience model to meet brand guidelines.
Which two steps should the designer take?
Choose 2 answers
- A. Find the appropriate component blueprint.
- B. Configure properties in App Builder.
- C. Use a Lightning flow.
- D. Use design tokens.
正解：A、D
質問 # 27
Cloud Kicks wants to implement its company colors in all UI components, like buttons and icons, using a custom themes.
How does the Salesforce Lightning Design System (SLDS) ensure the UI components align with the theme?
- A. Builder panels
- B. Design tokens prefixed with "brand"
- C. CSS Hex colors
- D. JS libraries loaded from a static resource
正解：B
質問 # 28
A UX designer wants to quickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers needed salesforce lighting design systems(SLDS) resources for their designs and prototypes such as base components tokens and designs patterns Which tool or installation should best support their needs?
- A. lighting design systems unmanaged package
- B. SLDS validator
- C. sketch plugin
- D. Lighting design systems zip
正解：C
質問 # 29
Which criteria should the designer consider when selecting users for testing?
- A. Traits similar to friends and family
- B. traits of the most common demographic and ability
- C. Traits similar to customer personas
- D. Traits dissimilar to customer personas
正解：C
質問 # 30
A UX Designer wants to use Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle.
Which two elements could be used in the Path's Guidance for Success sections?
- A. Lightning Component
- B. Rich Text
- C. Images and Links
- D. Progress Indicator
正解：B、C
解説：
Explanation
The two elements that can be used in the Path's Guidance for Success section are Images and Links and Rich Text. Images and Links can be used to provide visual elements to the Guidance for Success section, while Rich Text can be used to provide text-based explanations and instructions. In addition, a Progress Indicator can be used to show the user's progress through the Path.
Images and Links can be used to provide visual elements to the Guidance for Success section. For example, if the user needs to read an article, a link to the article can be included, as well as an image of the article cover.
Similarly, if the user needs to view a video, a link to the video and an image of the video can be included.
Rich Text can be used to provide text-based explanations and instructions. This can include explanations of what the user should be doing at each stage of the Path, as well as any other helpful information.
Finally, a Progress Indicator can be used to show the user's progress through the Path. This can help the user understand where they are in the Path and how far they have left to go.
References:
[1] https://help.salesforce.com/articleView?id=path_guidance.htm&type=5 [2] https://help.salesforce.com/article
質問 # 31
A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized?
Choose 3 answers
- A. Details to be shown in the records highlights panels
- B. Relationship between standard objects
- C. Page layouts of the records
- D. Opportunity lead scoring
- E. Tabs within the apps's navigation bar
正解：C、D、E
質問 # 32
A UX Designer wants to build on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.
What is the designer practicing?
- A. Relationship Design
- B. Compassionate Design
- C. User Experience Design
- D. Service Design
正解：D
解説：
Explanation
Service Design is a design practice that focuses on providing better experiences to users by understanding the context of their needs and how they interact with systems, services, and products. Service Design goes beyond User Experience Design by focusing on more than just individual people, and instead considers the entire ecosystem, including connected and social value-driven solutions. Salesforce provides more information on Service Design here: https://www.salesforce.com/resources/service-design/.
質問 # 33
When designing a custom component that includes this clickable icon in a Lookup field:
What should be used as the alternative (alt) text?
- A. Image of a search button
- B. Image of a magnifying glass
- C. Search
- D. Search button
正解：B
質問 # 34
Which visual design elements should be used in corporate style and branding guidelines?
- A. A/B Testing, Heuristics, Dairy Studies
- B. Typography. Color, Imagery
- C. Sketching, Wireframes, Storyboards
- D. User Stories, Scenario, UX Reviews
正解：B
質問 # 35
Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design.
Which three new records would typically be created when they convert a lead?
Choose 3 answers
- A. Contact
- B. Account
- C. Opportunity
- D. Activity
- E. Converted Lead
正解：A、C、E
質問 # 36
A UX designer is creating a customer support site in experience builder that will internationalized across the
12 different countries
Which two designs considerations should be made when planning for the site
- A. colors may have different cultural meanings in different countries, changing the intent of UI elements
- B. Country flags used as links to adjust languages provide an ideal way to switch between locals or languages for users
- C. colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users
- D. Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted
正解：A、D
質問 # 37
During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity.
Which three standard use cases could be recommended for using the utility bar to enhance the user experience? Choose 3 answers
- A. Access to a consistent custom help menu across the org for all users
- B. Perform common tasks without navigating away from page
- C. Access to view a list of records favorited for quick access
- D. Quick access to Lightning Dialer
- E. Access at any time to a customized set of items specific to an app
正解：A、C、E
質問 # 38
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Salesforce User-Experience-Designer 認定試験には、ユーザーエクスペリエンスデザインの原則とそれらを Salesforce に適用する方法についての確固たる理解が求められます。試験では、ワイヤーフレーム、プロトタイピング、ユーザー調査、ビジュアルデザイン、ユーザーテストの技術に関する候補者の知識が試されます。また、アクセシビリティ、レスポンシブ性、多様なユーザーグループのニーズを満たすユーザーエクスペリエンスを設計する能力も評価されます。
更新された2023年07月合格させるUser-Experience-Designer試験リアル練習テスト問題：https://www.jpntest.com/shiken/User-Experience-Designer-mondaishu