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質問 # 91
A company wants to improve the service to its customers by reducing complaint response time by 40%. To achieve this goal, it is necessary to redesign and optimize their internal processes and support it with a new product. The client thinks that disruption and short-term loss of productivity is inevitable.
Where can the business analyst best reflect the intangible costs associated with this change?
- A. In the pay-back analysis
- B. In the requirements specification document
- C. In the business case
- D. In the balanced score card chart
正解:C
質問 # 92
Change control systems include provisions to implement changes without formal review in the event of an emergency. When the provision is utilized:
- A. the risk associated with the change is not evaluated.
- B. a change control board should be established.
- C. changes must still be documented and captured.
- D. changes can be applied without further managerial involvement.
正解:C
質問 # 93
A stakeholder requests to add new critical requirements the day before the scheduled baseline requirements approval meeting The stakeholder insists that these requirements must be taken into account despite time and budget constraints.
What is the most effective way to manage this situation?
- A. Ask for more resources to manage this change and justify these additional resources with the value the change will give to the company.
- B. Share the new requirements with all stakeholders and ask them to submit their comments before the meeting.
- C. Postpone the baseline approval meeting, analyze the impact, and schedule a new meeting to discuss dependencies and priorities with stakeholders.
- D. Discuss the change with stakeholders during the baseline approval meeting and ask them to approve the new baseline.
正解:C
質問 # 94
Which statement accurately depicts what changes can be made to requirements after they are baselined?
- A. Requirements cannot be changed once user acceptance testing begins.
- B. Requirements can be changed only with sponsor approval.
- C. Requirements cannot be changed once development begins.
- D. Requirements can be changed through a defined process.
正解:D
解説:
The main output is the scope baseline, which consists of three documents; the scope statement (including both project and product requirements), the WBS(s), and the WBS dictionary. These are reviewed and upon approval, the scope baseline is created. Once that baseline has been approved, changes can only be made through a change control procedure. The scope baseline will be used to continually compare the actual results and work being done on the project to the original, approved scope.
質問 # 95
A business analyst for Company A has been assigned to a three-year project to assist health insurance Company B with implementing and testing a new set of medical codes. The business analyst has identified many stakeholders who will participate in the project. For example, Company A will designate technical staff to write and code the requirements and provide a testing team to test the new functionality. The senior director of Company B will require weekly progress updates. The project manager from Company A will create project plans, schedule meetings, and provide meeting minutes.
In the scenario above, what is the role of the technical staff and testing team from Company A?
- A. Responsible
- B. Consult
- C. Accountable
- D. Inform
正解:C
質問 # 96
Company A would like to enter into a new market. The business analyst has been assigned to a project for which nobody in Company A has any prior experience. The project manager has asked the business analyst to assist in resource planning.
What should the business analyst recommend to the project manager?
- A. Ask the developer's team manager for more resources.
- B. Hire external subject matter experts for the core project team.
- C. Ask the sponsor for more resources.
- D. Review the business case to reconsider the project.
正解:D
質問 # 97
During the project execution phase, the client requests the addition of a new feature. Which of the following would allow the business analyst to determine the impact for the specific requirement change?
- A. Requirements traceability matrix
- B. Requirements cards
- C. Requirements baseline
- D. Requirements management tool
正解:D
質問 # 98
Which of the following is a properly written requirement statement?
- A. The pot shall be usable in the oven or on the stove.
- B. The pot shall be lightweight and heat up quickly.
- C. The pot shall be manufactured in the following colors: yellow, red, brown, blue.
- D. The pot shall prominently display the company brand.
正解:C
質問 # 99
The business analyst has worked with the stakeholders to capture their views of organizational improvement for the company. It would be best to align these with the:
- A. project charter
- B. vision/scope document
- C. requirements traceability matrix
- D. work breakdown structure
正解:B
質問 # 100
A document is being created that will detail the customer's needs for a product and will include a functional model, a data model, and a glossary of terms. This document is called a:
- A. requirements specification.
- B. business case.
- C. project charter.
- D. standard operating manual.
正解:A
解説:
Explanation/Reference: http://web.cse.ohio-state.edu/~bair.41/616/Project/Example_Document/Req_Doc_Example.html
質問 # 101
The customer generated a design specification for a new product. What is the best action to take to establish an approved requirements baseline with the customer?
- A. Create a requirements baseline approval form for the customer to review and approve.
- B. Perform a variance analysis on the design specification and report the results to the customer.
- C. Create a requirements traceability matrix for review and approval by the customer.
- D. Request that the customer create a baseline of the requirements in the contract specification.
正解:D
質問 # 102
A business analyst is working on a project to update the user interface for a legacy procurement system. An end user raises concerns that the new solution will not support their core business processes.
How could the business analyst address the end user's concerns about the new interface?
- A. Consult the stakeholder register to evaluate if the user has authority to influence the project.
- B. Document the business data objects using an entity relationship diagram
- C. Develop a prototype to gather functional requirements.
- D. Develop a use case package to support the user interface.
正解:C
質問 # 103
A company is developing a new e-commerce platform lo enter a new market segment. Development is well under way when the government issues a new set of regulations.
Which course of action should the business analyst take?
- A. Evaluate the impact of the change on the project schedule.
- B. Check the traceability matrix to identify affected use cases.
- C. Obtain management sign-off on the new set of regulations.
- D. Evaluate if the new set of regulations is aligned with the business case.
正解:D
質問 # 104
A sponsor requests a new requirement. The business analyst explains that most of the information needed for this requirement does not exist and that the requirement cannot be implemented. The business analyst recommends deferring the requirement until the needed information is available and then adding it to a subsequent project. The sponsor agrees.
What should the business analyst do next?
- A. Ask the stakeholder to review the requirement before any other action is taken.
- B. Mark the requirement as complete so that it is not forgotten.
- C. Communicate that the status of this requirement has changed.
- D. Bring the subsequent project to the change control board (CCB).
正解:C
質問 # 105
The business analyst has been assigned to a project which delivers functionality for a much larger solution.
The project has many requirements but has not received adequate funding. In addition, the stakeholders' views conflict.
Which tools and techniques should the business analyst use to maximize business value while establishing the requirements baseline?
- A. Stakeholder register, decision tree, and capability matrix
- B. Weighted matrix, process flow, and organizational chart
- C. Traceability matrix, context diagrams, and scope document
- D. Decision trees, weighted matrix, and context diagrams
正解:D
質問 # 106
A business analyst is trying to determine which analysis technique will be best suited to elicit information from a large number of users in a short period of time. Which elicitation technique is best suited for this purpose?
- A. Facilitated workshop
- B. Group brainstorming
- C. Questionnaire
- D. Ongoing observation
正解:A
質問 # 107
Through user acceptance testing, a software flaw was identified. What should the business analyst do next as part of the root cause analysis in order to analyze and resolve the discrepancy?
- A. Create an interface analysis.
- B. Create a functional decomposition.
- C. Create a Delphi estimation
- D. Create a fishbone diagram.
正解:D
質問 # 108
Which of the following best describes the function of the requirements baseline?
- A. Controls the product development and evolution.
- B. Defines how the project will be scheduled.
- C. Provides the basis for the development scope.
- D. Tracks the progress of requirements documentation.
正解:D
質問 # 109
Which technique or tool is used to obtain acceptance of the delivered product?
- A. Inspection
- B. Expert Judgment
- C. Facilitated workshops
- D. Contextual inquiry
正解:A
質問 # 110
For a large, highly complex project with significant risk, which elicitation technique should be used to analyze input to and output from the product?
- A. Dependency analysis
- B. Risk analysis
- C. System analysis
- D. Interface analysis
正解:A
質問 # 111
After a project was delivered, the business analyst learns of a project objective with no associated requirement. What would have helped determine this issue before delivery?
- A. Use cases
- B. Process flow
- C. Tracing requirements
- D. Context diagram
正解:C
解説:
Explanation/Reference: https://www.pmi.org/learning/library/top-five-causes-scope-creep-6675
質問 # 112
A company has launched a new online sales application and engaged a focus group to test how quickly the customer could place an order. The focus group also provided feedback on their satisfaction.
Which metrics tool should the business analyst use to record the results?
- A. Sales and marketing
- B. Customer
- C. Business completion
- D. Focus group
正解:C
解説:
Explanation
質問 # 113
Once a new project has been identified, the business analyst works with project team members to define what will be included in and excluded from the new system. Which of the following has the business analyst defined?
- A. Business requirements
- B. Solution design
- C. Solution scope
- D. Business case
正解:C
質問 # 114
The business managers had clearly stated that the delivered website must simultaneously accommodate millions of users around the globe. However, within the first week of the production launch, the website crashes frequently.
This situation could have been averted if:
- A. critical business requirements were accommodated and tested.
- B. quality attributes were captured and tested.
- C. nonfunctional requirements were identified and tested.
- D. essential product requirements were captured and tested.
正解:A
質問 # 115
A project team delivers a solution based on the approved requirements and is confident that it meets the defined acceptance criteria. What should the business analyst do to obtain signoff?
- A. Contact the sponsor
- B. Refer to the RACI matrix to identify who is responsible for signoff.
- C. Contact the stakeholder who provided the majority of requirements in the traceability matrix.
- D. No signoff is necessary.
正解:B
質問 # 116
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